Dear Jacobs Family:

This has bean a very positive experience for us, thanks to all of those with Jacobs that we have dealt with. You who lead the Jacobs business should be very proud and protective of those who interface with your customers. It is unusual, it seems today, to deal with that many people in a company and have them all exhibit such very good customer relations skills.

Our first contact was Paul Daugherty, whom we felt we were working with almost as a partner rather than as a salesman. No hard sell, but factual and understandable responses to all our inquiries. Willingness to work with us on some special considerations. Never at any time did we feel we were lacking information or adequate answers to our questions.

Sincerely,

Wendall and Jessie J.