Past Quitting Time

I would like to send a compliment to one of your service techs, namely Roy.

Last night my ac unit stopped working & I had to call Jacobs for assistance. Since it was past quitting time, the answering service said that someone would call back. Roy did call & in fact came to my home & in […]

Extra Mile

Thank you so much for your prompt attention to this matter. Dan, the technician who responded, was wonderful, and really went the extra mile for us. He was polite, friendly, very professional, and we now have a more efficient, quieter HVAC system.

Thanks again for your excellent service.

– Sunrose Condominiums

Prompt and Superior Service

Hi Mick,

I wanted to let you know how much we appreciated the prompt and superior service we received from Jacobs Heating. Stacy was very customer oriented and worked with our schedule to get the job coordinated with the roofing company. Allan was also excellent. He called to let us know when he would arrive and […]

“Carbon Monoxide denial”

You might pay a little more for Jacobs than some other heating and AC places but trust me, these guys are worth what little extra you might shell out.

On a chilly Friday night we had a busted furnace and Daryl from Jacobs came out with a new part for it. But just as he got […]

Professional and Meticulous

I rarely comment on experiences like installations but I am taking the time because Jacobs certainly exceeded my expectations…the installer was professional and meticulous. From the initial consultation to the installation of our furnace and air conditioner the Jacobs team was a company that made me feel confident and I did have peace of mind […]

All team members on the same page

Just wanted to let you know the whole experience from sales to installation was very positive. Mark Summerfield was very informed of the products and incentive programs in place at the time and the installer, Rob, was very energetic and showed his knowledge and expertise in the installation process. The coordination between the office and […]

Committed to our happiness, comfort and quality

We have used Jacobs for our businesses and I have used them personally for my home. They are always responsive, honest, detailed and committed to our happiness and comfort and quality of work. I have used them for maintenance, repair and new installation and every time they have done a great job in diagnosing and […]

Good Samaritan

Dear Jacob’s Management Team:

Yesterday, one of your employees generously stopped to help me – a fellow bike commuter – when I was stuck with a flat tire midway through the blazing Springwater Corridor Trail (it was over 100 degrees at that point in the day). My in-person thanks seemed like too little, so I wanted […]

Friendly knowledgeable people

I purchased a A/C capacitor from your company. I was extremely satisfied with the customer service. From Cindy who took my initial call to the young woman at the parts counter to the tech she referred to for info on how to set up and connect the capacitor. In a time where friendly knowledgeable people […]

Professional, cordial and very helpful


I am writing to thank you and compliment your employees (specifically Susan in your Service Dept.) for assisting me in diagnosing the problem (an open fuse) with my A/C unit. She was professional, cordial and very helpful.

Your company will be my HVAC specialist from now on.


Larry T.

Portland, OR