Yearly Archives: 2009

/2009

All team members on the same page

Just wanted to let you know the whole experience from sales to installation was very positive. Mark Summerfield was very informed of the products and incentive programs in place at the time and the installer, Rob, was very energetic and showed his knowledge and expertise in the installation process. The coordination between the office and […]

Committed to our happiness, comfort and quality

We have used Jacobs for our businesses and I have used them personally for my home. They are always responsive, honest, detailed and committed to our happiness and comfort and quality of work. I have used them for maintenance, repair and new installation and every time they have done a great job in diagnosing and […]

Good Samaritan

Dear Jacob’s Management Team:

Yesterday, one of your employees generously stopped to help me – a fellow bike commuter – when I was stuck with a flat tire midway through the blazing Springwater Corridor Trail (it was over 100 degrees at that point in the day). My in-person thanks seemed like too little, so I wanted […]

Friendly knowledgeable people

I purchased a A/C capacitor from your company. I was extremely satisfied with the customer service. From Cindy who took my initial call to the young woman at the parts counter to the tech she referred to for info on how to set up and connect the capacitor. In a time where friendly knowledgeable people […]

Professional, cordial and very helpful

Sir,

I am writing to thank you and compliment your employees (specifically Susan in your Service Dept.) for assisting me in diagnosing the problem (an open fuse) with my A/C unit. She was professional, cordial and very helpful.

Your company will be my HVAC specialist from now on.

Sincerely,

Larry T.

Portland, OR

Guarantee Enthusiasm

Dear Greg,

You sold us a new Carrier Infinity heat pump and furnace in April and I just want you to know that we are 100% satisfied both with the equipment and with the service from Jacobs. Both are outstanding, as was your professionalism.

Feel free to use me as a reference–I can guarantee enthusiasm if anyone […]

Green Products

Geothermal Heat Pumps
A geothermal heat pump uses the ground below your home as a heat source when heating and a heat sink when cooling. Geothermal heat pumps are energy-efficient, environmentally clean, and space efficient systems that can be up to 70% more efficient than a traditional furnace or electric air conditioner.

Geothermal heat pump systems provide […]

Great Opportunity at Jacob’s

As an employee, I would like to say, for the record, that Jacobs Heating has given me the greatest opportunity to become a better individual and contributor to society in the sense that they have recognized me as a hardworking, team player that will help represent Jacobs in a positive and productive manner, beneficial to […]

Factual and Understandable Responses

Dear Jacobs Family:

This has bean a very positive experience for us, thanks to all of those with Jacobs that we have dealt with. You who lead the Jacobs business should be very proud and protective of those who interface with your customers. It is unusual, it seems today, to deal with that many people in […]

Excellent and Thorough Service

Paul, Just a note to let you know that we are pleased with our new furnace and very satisfied with Jacobs Heating. You personally gave us excellent and thorough service and it was because of YOUR professionalism that we decided to hire Jacobs Heating to install our new furnace. 

– David S.