Customer Testimonials

Jacobs Heating and Air Conditioning is a family-owned and operated company, serving the HVAC needs of the greater Portland region since 1952. Brent Jacobs is the second generation owner of the company and serves as its President.  Over the years, Brent has assembled a top-notch management team of experienced professionals. “The smarter they are, the smarter I am,” says Brent. “We don’t assume our employees know everything, but we do ensure they are the most knowledgeable and well-trained professionals in the market by investing in them.”

Every employee, including office staff and production people, receives training – both in-house and externally at industry seminars.  Jacobs involves its field people in role-playing exercises where they pose situations that solicit responses to “What happens when..?” Personality tests are administered to determine employee strengths and weaknesses. Shop people are all industry trained, and some are involved in teaching others. All of this is done not just to make them better long-term employees, but better people, too. We believe we are the best and make sure our employees have the tools and the training to be the best.

Jacobs currently employs more than 80 people, many of whom have been with the company 10, 20, and even 30 years. That type of loyalty is a testimony to the heritage of the company established by Brent’s father Basil Jacobs over 60 years ago.

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A Team of Experienced Professionals

Our team of knowledgeable and experienced professionals is committed to providing the best commercial HVAC services in Oregon.
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Words from our happy customers

Long story short, I am one happy camper…

September 29th, 2011|0 Comments

When the furnace in our split entry home entered the final stages of it’s useful life, I called Jacobs Heating to come out and give me a quote. The sales person they sent, Mark Summerfield, […]

Great experience start to finish

July 1st, 2011|0 Comments

Hi Krista.

I just wanted to take a moment to pass along a few compliments for some of your folks. We had a great experience from start to finish. When our furnace died I called the […]

All three of them really listened to me

May 19th, 2011|0 Comments

Jacobs Heating and Cooling installed a complete hydronic heating system in my home at 1542 SE 36th Ave, Portland OR to replace an old boiler that had been there for nearly 100 years. They did […]

Good Group of People You Have!!!

March 29th, 2011|0 Comments

The final part of my furnace installation was just completed by Rob. I was so extremely impressed by his smile, diligence and (especially) his work ethic. I work with service technicians and know there are […]

You have a good crew in these people.

March 22nd, 2011|0 Comments

Attn: Susan, Service Dept. Manager

I am writing to commend your service technician, Daryl Quinn, who stayed with the problem of my furnace until it was repaired. I’m so grateful for his work. It was no […]

Great Service from Your Employees and Company

March 22nd, 2011|0 Comments

I am writing to say “Thank You” for such great service from your employees and company. My furnace stopped working this morning. I called and spoke to Abby and she scheduled someone right away. Later […]

Overall Project Went Great

March 2nd, 2011|0 Comments

We had a new high-end furnace and air conditioner installed as well as some zoning controls.

The overall project went great, from bid to completion. Sales person was not pushy at all and was very knowledgeable […]

Inspires Trust

September 22nd, 2010|0 Comments

Mark’s confidence immediately inspired trust- he came across as capable and knowledgeable, efficient and helpful and represents your company very well! The installers were great too.

– Carolyn R. Portland, Oregon

Left Cleaner than Before

September 22nd, 2010|0 Comments

Bob did a fantastic job wherever he worked and he left our home cleaner than it was before he got there. He was very organized and friendly.

– David T Lake Oswego, Oregon

We’d recommend you to anyone…

August 20th, 2010|0 Comments

Dear Mr. Kagel –

We want you – and your company – to know how pleased we are with your service, installing new furnace and air conditioner at our home last month.

Somehow I misplaced the evaluation […]

Past Quitting Time

July 27th, 2010|0 Comments

I would like to send a compliment to one of your service techs, namely Roy.

Last night my ac unit stopped working & I had to call Jacobs for assistance. Since it was past quitting time, […]

Extra Mile

July 27th, 2010|0 Comments

Thank you so much for your prompt attention to this matter. Dan, the technician who responded, was wonderful, and really went the extra mile for us. He was polite, friendly, very professional, and we now […]

Prompt and Superior Service

July 27th, 2010|0 Comments

Hi Mick,

I wanted to let you know how much we appreciated the prompt and superior service we received from Jacobs Heating. Stacy was very customer oriented and worked with our schedule to get the job […]

“Carbon Monoxide denial”

May 19th, 2010|0 Comments

You might pay a little more for Jacobs than some other heating and AC places but trust me, these guys are worth what little extra you might shell out.

On a chilly Friday night we had […]

Professional and Meticulous

January 4th, 2010|0 Comments

I rarely comment on experiences like installations but I am taking the time because Jacobs certainly exceeded my expectations…the installer was professional and meticulous. From the initial consultation to the installation of our furnace and […]

All team members on the same page

September 23rd, 2009|0 Comments

Just wanted to let you know the whole experience from sales to installation was very positive. Mark Summerfield was very informed of the products and incentive programs in place at the time and the installer, […]

Committed to our happiness, comfort and quality

August 12th, 2009|0 Comments

We have used Jacobs for our businesses and I have used them personally for my home. They are always responsive, honest, detailed and committed to our happiness and comfort and quality of work. I have […]

Good Samaritan

July 30th, 2009|0 Comments

Dear Jacob’s Management Team:

Yesterday, one of your employees generously stopped to help me – a fellow bike commuter – when I was stuck with a flat tire midway through the blazing Springwater Corridor Trail (it […]

Friendly knowledgeable people

July 29th, 2009|0 Comments

I purchased a A/C capacitor from your company. I was extremely satisfied with the customer service. From Cindy who took my initial call to the young woman at the parts counter to the tech she […]

Professional, cordial and very helpful

July 29th, 2009|0 Comments

Sir,

I am writing to thank you and compliment your employees (specifically Susan in your Service Dept.) for assisting me in diagnosing the problem (an open fuse) with my A/C unit. She was professional, cordial and […]

Guarantee Enthusiasm

July 21st, 2009|0 Comments

Dear Greg,

You sold us a new Carrier Infinity heat pump and furnace in April and I just want you to know that we are 100% satisfied both with the equipment and with the service from […]

Great Opportunity at Jacob’s

June 30th, 2009|0 Comments

As an employee, I would like to say, for the record, that Jacobs Heating has given me the greatest opportunity to become a better individual and contributor to society in the sense that they have […]

Factual and Understandable Responses

June 30th, 2009|0 Comments

Dear Jacobs Family:

This has bean a very positive experience for us, thanks to all of those with Jacobs that we have dealt with. You who lead the Jacobs business should be very proud and protective […]

Excellent and Thorough Service

June 30th, 2009|0 Comments

Paul, Just a note to let you know that we are pleased with our new furnace and very satisfied with Jacobs Heating. You personally gave us excellent and thorough service and it was because of […]

Thorough Dealership and Excellent Installers

June 30th, 2009|0 Comments

The dealership was very thorough and the installers were excellent. The price was more than competitive.

– Sally

I Did Not Know I Could Be So Comfortable

June 30th, 2009|0 Comments

There are no words to tell you how satisfied I am. I did not know I could be so comfortable.

– Marvin & Marlene Lazarus

Great Bid and Wonderful Service

June 30th, 2009|0 Comments

I wanted to let you know how happy I am with the installation of the heating and cooling equipment we agreed upon. Doug was absolutely great in his installation, instructions on use, cleanliness and politeness. […]

Friendly, Enthusiastic Customer Service

June 30th, 2009|0 Comments

I would like you to know how very pleased I am with the service I received during the installation of my new gas furnace. From the beginning, when I met with your salesman, I have […]

Jacob’s Employees are Truly Top Notch

June 30th, 2009|0 Comments

More than the system perhaps we cannot begin to tell you what a pleasant experience this purchase was for us. Your employees are truly top notch and reflect a management that truly believes and teaches […]

Customer Testimonial | Jacobs HVAC in Portland & Vancouver

May 28th, 2009|0 Comments

Dear Jacob’s Heating, I am writing to express my appreciation for the excellent service provided to me earlier this week by Jacob’s Heating and your service technician Rick Rehmke. My furnace stopped working the day […]

Furnace & Air Conditioner Installation

May 28th, 2009|0 Comments

I am writing to formally complement Scott Lynn who recently installed a Trane furnace/air conditioner split system at my home. In addition to the installation of the heating and cooling units, Scott replaced a heat […]

No One is as Nice as the Guys at Jacobs

May 28th, 2009|0 Comments

To Whom It May Concern: I just wanted to say thank you to each of you for taking my calls over and over again, treating me with respect, and more importantly fixing the problem. You […]