To Whom It May Concern: I just wanted to say thank you to each of you for taking my calls over and over again, treating me with respect, and more importantly fixing the problem. You all did an outstanding job on behalf of Jacobs and I hope your service department knows what assets you are.

I am sure other customers see the same thing that we saw, and believe me, when someone asks our comments on Jacobs; our response will be "No one is as nice as the guys at Jacobs"

I am writing to formally complement Scott Lynn who recently installed a Trane furnace/air conditioner split system at my home. In addition to the installation of the heating and cooling units, Scott replaced a heat riser and cold air return ductwork. Scott was extremely professional and did a wonderful job on removal of the old equipment and installation of the new. He was prompt, organized, and extremely careful both inside and outside of the house. (He was also patient and answered all my questions) Scott rose to great heights when he climbed up on our slippery second story roof with a 12":12" pitch to install the new attic fan.

We're very pleased and much more comfortable with our new system. Kudos to Scott. He s a great representative of Jacob's Heating.

Dear Jacob's Heating, I am writing to express my appreciation for the excellent service provided to me earlier this week by Jacob's Heating and your service technician Rick Rehmke. My furnace stopped working the day before Thanksgiving, a chilly day by portland standards. I called your office in a bit of a panic beause I had houseguests arriving late that night and wanted them to arrive to warmth. With short notice, I was squeezed into a busy day's schedule and within an hour, Rick Rehmke was at my home. Two warm days later, I write to thank you, and in particular Rick, for taking care of my heating needs. I appreciated the help of the service-desk folks, and especially the assistance, and good spirits, of Rick Rehmke. I will soon sign up for the annual "Energy Savings Agreement" check-up, and hope to avoid heat-less nights in the future.

Again my sincere thanks.

comments: As an employee, I would like to say, for the record, that Jacobs Heating has given me the greatest opportunity to become a better individual and contributor to society in the sense that they have recognized me as a hard working, team player that will help represent Jacobs in a positive and productive manner, beneficial to the company and also the customer to which, without, we would not be. Without such managerial represenatives as Fred P.(hired by) and Jack T.(supervised by), I would not have been able to advance into the current position (service technician) that I occupy. And without Jennifer Smith, who hired me to my current position, I would not have been able to achieve the possibilities for future growth that I have obtained in the HVAC field. Jacobs, basically, has given me the chance to better myself as an individual, and, has helped to broaden my horizons as a career seeking, goal oriented, responsible individual. For these things, I say, THANK YOU Jacobs Heating, and may other future prospects find the satisfaction and gratification that has been my pleasure to experience at "The best heating and air conditioning company on the planet"! Thank You, Unit #27

comments: Dear Jacobs Family:
"This has bean a very positive experience for us, thanks to all of those with Jacobs that we have dealt with. You who lead the Jacobs business should be very proud and protective of those who interface with your customers. It is unusual, it seems today, to deal with that many people in a company and have them all exhibit such very good customer relations skills. Our first contact was Paul Daugherty, whom we felt we were working with almost as a partner rather than as a salesman. No hard sell, but factual and understandable responses to all our inquiries. Willingness to work with us on some special considerations. Never at any time did we feel we were lacking information or adequate answers to our questions." Sincerely,

Wendall and Jessie Jones

comments: "The dealership was very thorough and the installers were excellent. The price was more than competitive."

comments: "I would like you to know how very pleased I am with the service I received during the installation of my new gas furnace. From the beginning, when I met with your salesman, I have been impressed with the professionalism and efficiency of your company.
Your installer is a skilled craftsman, a very hard worker, and provides friendly, enthusiastic customer service. He patiently answered all my questions."

comments: "There are no words to tell you how satisfied I am. I did not know I could be so comfortable."

comments: "The best thing was the installer and his expertise."
Your installer is a skilled craftsman, a very hard worker, and provides friendly, enthusiastic customer service. He patiently answered all my questions."

comments: "I wanted to let you know how happy I am with the installation of the heating and cooling equipment we agreed upon. Doug was absolutely great in his installation, instructions on use, cleanliness and politeness. I also want to thank you for giving me a great bid and seeing that I had this wonderful service."

comments: "More than the system perhaps we cannot begin to tell you what a pleasant experience this purchase was for us. Your employees are truly top notch and reflect a management that truly believes and teaches customer service attitudes."

comments: "Paul, Just a note to let you know that we are pleased with our new furnace and very satisfied with Jacobs Heating. You personally gave us excellent and thorough service and it was because of YOUR professionalism that we decided to hire Jacobs Heating to install our new furnace."