Testimonials

Dear Jacob's Management Team:

Yesterday, one of your employees generously stopped to help me - a fellow bike commuter - when I was stuck with a flat tire midway through the blazing Springwater Corridor Trail (it was over 100 degrees at that point in the day). My in-person thanks seemed like too little, so I wanted to publicly express my gratitude for Tim's Good Samaritan deed.

I am a professional publicist and volunteer contributor to the popular local news outlet bikeportland.org, and the following story was posted today:

Dear Jacobs Family:

This has bean a very positive experience for us, thanks to all of those with Jacobs that we have dealt with. You who lead the Jacobs business should be very proud and protective of those who interface with your customers. It is unusual, it seems today, to deal with that many people in a company and have them all exhibit such very good customer relations skills.

I purchased a A/C capacitor from your company. I was extremely satisfied with the customer service. From Cindy who took my initial call to the young woman at the parts counter to the tech she referred to for info on how to set up and connect the capacitor. In a time where friendly knowledgable people willing to help are sometimes hard to find, these folks proved that there are still some good ones out there. Jacobs should be proud to have these people as employees. Please pass my thanks and I will call you first for any of my HVACHeating, Ventilating and Air Conditioning. needs.
 

Just wanted to let you know the whole experience from sales to installation was very positive. Mark Summerfield was very informed of the products and incentive programs in place at the time and the installer, Rob, was very energetic and showed his knowledge and expertise in the installation process. The coordination between the office and crews was efficient and punctual. Having been in business for 30 years selling and installing equipment, I know how important it is the have all team members on the same page and when it all comes together, every one is happy with the results.