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Testimonials

I purchased a A/C capacitor from your company. I was extremely satisfied with the customer service. From Cindy who took my initial call to the young woman at the parts counter to the tech she referred to for info on how to set up and connect the capacitor. In a time where friendly knowledgable people willing to help are sometimes hard to find, these folks proved that there are still some good ones out there. Jacobs should be proud to have these people as employees. Please pass my thanks and I will call you first for any of my HVACHeating, Ventilating and Air Conditioning. needs.
 

Dear Greg,

You sold us a new Carrier Infinity heat pump and furnace in April and I just want you to know that we are 100% satisfied both with the equipment and with the service from Jacobs. Both are outstanding, as was your professionalism.

Feel free to use me as a reference--I can guarantee enthusiasm if anyone asks me! Best home improvement money I have ever spent, and a great value, too.

Stay well,

 

Just wanted to let you know the whole experience from sales to installation was very positive. Mark Summerfield was very informed of the products and incentive programs in place at the time and the installer, Rob, was very energetic and showed his knowledge and expertise in the installation process. The coordination between the office and crews was efficient and punctual. Having been in business for 30 years selling and installing equipment, I know how important it is the have all team members on the same page and when it all comes together, every one is happy with the results.

More than the system perhaps we cannot begin to tell you what a pleasant experience this purchase was for us. Your employees are truly top notch and reflect a management that truly believes and teaches customer service attitudes.

We have used Jacobs for our businesses and I have used them personally for my home. They are always responsive, honest, detailed and committed to our happiness and comfort and quality of work. I have used them for maintenance, repair and new installation and every time they have done a great job in diagnosing and fixing our problems and working with us on complicated and long-term issues to find the most efficient and affordable solutions.

Paul, Just a note to let you know that we are pleased with our new furnace and very satisfied with Jacobs Heating. You personally gave us excellent and thorough service and it was because of YOUR professionalism that we decided to hire Jacobs Heating to install our new furnace.

I am writing to formally complement Scott Lynn who recently installed a Trane furnace/air conditioner split system at my home. In addition to the installation of the heating and cooling units, Scott replaced a heat riser and cold air return ductwork. Scott was extremely professional and did a wonderful job on removal of the old equipment and installation of the new. He was prompt, organized, and extremely careful both inside and outside of the house.

As an employee, I would like to say, for the record, that Jacobs Heating has given me the greatest opportunity to become a better individual and contributor to society in the sense that they have recognized me as a hard working, team player that will help represent Jacobs in a positive and productive manner, beneficial to the company and also the customer to which, without, we would not be. Without such managerial represenatives as Fred P.(hired by) and Jack T.(supervised by), I would not have been able to advance into the current position (service technician) that I occupy.

We have used Jacobs for our businesses and I have used them personally for my home. They are always responsive, honest, detailed and committed to our happiness and comfort and quality of work. I have used them for maintenance, repair and new installation and every time they have done a great job in diagnosing and fixing our problems and working with us on complicated and long-term issues to find the most efficient and affordable solutions.

I rarely comment on experiences like installations but I am taking the time because Jacobs certainly exceeded my expectations...the installer was professional and meticulous. From the initial consultation to the installation of our furnace and air conditioner the Jacobs team was a company that made me feel confident and I did have peace of mind that you were the right company. Thanks so much.

Catharine M.

Portland, OR

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