The final part of my furnace installation was just completed by Rob. I was so extremely impressed by his smile, diligence and (especially) his work ethic. I work with service technicians and know there are many personality types. His is exemplary! He explained the programming of the thermostat, showed me how to replace the filter, explained a lot of other things I now I’ll never really understand. But it made me feel so very comfortable knowing what he had done and why. He treated every question I had with respect and gave me a most professional answer. Keep him and treat him well.